Frequently asked questions about AI, data and how we support you

Trois professionnels en réunion dans un bureau moderne, discutant devant un ordinateur portable et un écran mural affichant des graphiques et des statistiques de performance.

Practical answers, drawn from real projects, to help you secure your AI and digital transformation initiatives with Blue Scratch.

FAQ

Getting started and support

Conseillère du service client avec casque
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where should we start if our company is new to AI?
We always start with a data & AI maturity assessment to understand your current level, constraints and business priorities. We then build a roadmap that combines quick wins with structural projects.
Do you offer end-to-end support, from scoping to deployment?
Yes. Our engagements cover the full cycle: assessment, use case identification, solution design, POC/MVP, scaling to production, governance and team training to ensure lasting adoption.

Governance, compliance and sovereignty

Conseillère du service client avec casque
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
How do you handle compliance (GDPR, CNDP, etc.) in AI projects?
Every project includes a governance and compliance workstream: risk analysis, infrastructure choices, handling of sensitive data and alignment with GDPR and CNDP (Morocco’s data protection authority) requirements to keep your use of AI secure.
Do you work with sovereign or locally hosted AI solutions?
We favor architectures and solutions that meet digital sovereignty requirements, taking into account hosting, where data is processed and each client’s industry-specific constraints.

Training, academies and immersion

Conseillère du service client avec casque
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What is the difference between your training programs and your AI immersion days?
Training programs structure knowledge (concepts, tools, best practices), while immersion days put your teams in realistic business scenarios to test AI tools in context and make decisions with AI.
Are your training programs suitable for non-technical profiles (executives, managers, support functions)?
Yes. We offer tracks designed for executives, managers and business teams, with accessible language, real cases and guided workshops that make AI immediately actionable in their daily work.

AI solutions and business results

Conseillère du service client avec casque
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What kinds of AI solutions do you actually deploy?
We deploy AI assistants, autonomous agents, process automation solutions, data & business intelligence platforms, and predictive or generative models tailored to your business challenges.
How do you measure the ROI of an AI project?
From the roadmap stage, each use case is tied to indicators (time saved, error reduction, estimated financial impact, risk level) so we can track results and prioritize the highest-value projects.

Practical details and support

Conseillère du service client avec casque
Do I still need to do my expense reports when using Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
What types of businesses are ineligible for Neurex?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Where are the funds being held?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Can I truly make unlimited design request?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Does Neurex offer marketing, sales, or customer success support?
Yes. You can throw as many requests as you have our way. We will take care of each one at a time, according to the order of priority.
Do you work only in Morocco or internationally as well?
Blue Scratch is based in Casablanca and mainly works with organizations in Morocco, but we can also support projects remotely across Africa and internationally, depending on the context and client needs.
How can I contact you to discuss a project or schedule a demo?
You can reach us through the contact form on the site, by email at contact@blue-scratch.com, or by booking a 30-minute slot to discuss your AI and data challenges with our team.